SALON AND SPA POLICIES
SERVICE SATISFACTION GUARANTEE
We hope to provide exceptional guest service at each visit! In the event that you are dissatisfied with your service, we are happy to provide you the opportunity to come back and receive an adjustment.
To receive a complimentary adjustment, you must contact the salon within 10 business days from your original service. The adjustment will be scheduled with the original service provider. If the original service provider is not available, an exception will be made and a different member of our experienced team will perform the adjustment.
We do not offer monetary refunds on any service given in our salon or spa.
MISSED APPOINTMENT AND CANCELLATION POLICY
Your time is valuable, as is ours. If you are unable to make your scheduled appointment, as a courtesy, please call us as soon as possible. We will be happy to reschedule your appointment at a more convenient time.
If you repeatedly fail to give us a notice of cancellation, within a reasonable timeframe, you may be subject to a cancellation fee equivalent to 50% of your service total and a nonrefundable booking fee will be required at the time of scheduling. In addition, repeated last minute cancellations will also result in the implementation of the same policy.
We ask that only those receiving services be on the salon floor. Children not receiving services will not be allowed to wait in the lobby, or in any other location of the salon or spa, unattended.
PRODUCT REFUND POLICY
All product sales are final. Refunds will only be given in unique circumstances (product packaging damage, allergic reaction).
METHOD OF PAYMENT ACCEPTED
Cash. Visa. Mastercard. American Express. Discover. SpaFinder and SpaWish Gift Cards.
We do not accept checks.
JAY MARIE SALON AND SPA RESERVES THE RIGHT TO USE DISCRETION IN ANY OF THESE CIRCUMSTANCES. IN ADDITION, WE HAVE THE RIGHT TO ADJUST THESE POLICIES AS NEEDED, WITHOUT NOTICE.