OUR POLICIES

SERVICE SATISFACTION GUARANTEE

We hope to provide exceptional guest service each, every day.  In the event that you are dissatisfied with your service, we are happy to provide you the opportunity to come back and receive an adjustment.

To be eligible for an adjustment at no cost, you must contact the salon within 10 business days of the original service.  The adjustment will be scheduled with the original service provider.  If the original service provider is not available, an exception may be made and a different member of our team will perform the adjustment. 

We do not offer monetary refunds on any service given in our salon or spa. 

 

MISSED APPOINTMENT AND CANCELLATION POLICY

We appreciate your business and value you as a guest of Jay Marie Salon and Spa.  Everyone's time is valuable, including ours.  As a courtesy, if you are unable to make your scheduled appointment, please call us as soon as possible.  We will behappy to reschedule your appointment!

If you miss an appointment or repeatedly fail to give us notice of cancellation, you may be subject to a cancellation fee equivalent to 50% of your service total. 

 

PRODUCT REFUND POLICY

All product sales are final.  Refunds will only be given in extreme circumstances (product packaging damage, allergic reaction).  

JAY MARIE SALON AND SPA RESERVES THE RIGHT TO USE DISCRETION IN ANY OF THESE CIRCUMSTANCES.  IN ADDITION, WE HAVE THE RIGHT TO ADJUST THESE POLICIES AS NEEDED, WITHOUT NOTICE.